Welcome to the hospitality industry page. We have just recently updated this content. Three new customer facing collateral and several existing brochures have been updated.
Avaya solutions for the hospitality industry can help your customers:
- Increase guest satisfaction and loyalty, resulting in positive social media reviews and repeat visits
- Increase revenue through higher occupancy rates and new revenue streams, such as in-room advertising and sales of fee-based amenities and business services
- Reduce costs by enhancing network performance and eliminating the need to “rip and replace” your current systems and applications
- Improve performance by enhancing staff productivity and efficiency
Read new customer collateral to see how Avaya Hospitality Solutions enrich the guest experience and improve performance.
Avaya Guest Assist
Want to give your guests instant access to your hotel’s services, staff, and latest promotions? Avaya Guest Assist is a versatile solution that provides a single portal connecting your guests to all your hotel has to offer—and enhancing their stay in new and exciting ways. Your guests can download the app to their iOS or Android smartphone or tablet, or you can consider offering a VIP experience with an in-room device.
Avaya Aura® Platform, IP office
If you manage one or more large hotels or midsize properties, the Avaya Aura® communications platform is the ideal solution for unified communications (UC), on-demand collaboration, and powerful customer service and contact center capabilities. For your telephony needs, Avaya IP Office provides the most cost-effective solution in the industry for properties with fewer than 1,000 rooms.
Customer Experience Management Solutions
How your front desk and contact center staff manage guest communications can make the difference between loyal customers and missed opportunities. Avaya contact center solutions provide reliable, scalable applications for managing communications into, out of, and within your hotel. Whether you need video, voice, email, fax, Web, and instant messaging capabilities or sophisticated computer telephony integration and social media tools, Avaya can customize the optimal solution for your business.
Data Networking Solution
Avaya provides some of the highest-quality, highest-availability voice communications available for your hotel. Why not extend those capabilities by deploying them on Avaya data networks? Avaya offers proven data infrastructure for guest Internet access, WiFi, and back-office applications. Discover why hoteliers around the world are taking advantage of using one infrastructure for both voice and data communications.
Avaya Mobility Solution
In an economy that encourages lean operations, your staff needs to be highly mobile, yet readily available. Avaya can help you achieve both objectives. With Avaya’s mobility solution, your hotel can extend UC capabilities to staff mobile devices so they never miss a call—and you can reduce mobile phone expenses, provide more secure mobile access, and connect your team to corporate resources. avaya.com | 3
Integration with Property Management Systems (PMS)
Property management systems are increasingly important in the hospitality industry, largely due to the rapid growth of online booking. Because Avaya’s communications systems are IP-based, they can connect to your PMS seamlessly through Avaya’s customized hospitality solution.
Cloud Solutions
Hotels of all sizes are discovering the flexible, frictionless infrastructure that a private, public, or hybrid cloud provides. Traditional communications infrastructures serve a key purpose, but usually involve upfront costs and may lack the flexibility to support seasonal spikes in business. When you transition to a cloud-friendly option (hosted or on-premises) from Avaya, you can overcome these challenges and increase your ROI.
